Dubai-Based · UAE Enterprise IT Partner

IT Infrastructure
You Can Trust.

Ontrac Business Solutions delivers enterprise-grade managed IT, network engineering, and cloud services to organisations across the UAE — with the hands-on expertise that complex business environments demand.

10+
Years in Business
50+
Enterprise Clients
UAE
Coverage
24/7
Support Availability

Comprehensive IT Services,
Built for Business

From day-to-day managed support to complex infrastructure deployments — we cover your entire technology footprint.

Managed IT Services

Proactive monitoring, maintenance, and support for your entire IT environment. We become your dedicated IT department — without the overhead.

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Network & Telecom Engineering

FortiGate firewalls, VPN solutions, VoIP/UCM deployments, and structured cabling. Reliable, secure networks designed around your operations.

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Cloud & Productivity Solutions

Microsoft 365, Google Workspace, JumpCloud directory services, and cloud infrastructure management. Modern tools, properly implemented.

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SCADA & OT Connectivity

Industrial network infrastructure for oil & gas, utilities, and manufacturing. DNP3, cellular M2M, and remote RTU connectivity with field-proven expertise.

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Cybersecurity & Compliance

Firewall hardening, endpoint protection, access control, and security audits. Protecting your business data and ensuring regulatory compliance.

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IT Infrastructure Projects

Server deployments, data centre builds, disaster recovery planning, and Windows Server environments. Full project management from design to handover.

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Managed VPN & Connectivity

Site-to-site and remote-access VPN, FortiGate firewall management, and secure SD-WAN — keeping distributed teams connected across offices, warehouses, and remote sites.

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Backup & Disaster Recovery

On-premises NAS, cloud backup, and business continuity planning. We design and manage backup strategies so your critical data is always protected and recoverable.

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Managed Client Portal

Real-time access to your IT environment via the Ontrac Connect portal — tickets, assets, invoices, and service history in one place. Always on, always transparent.

The Difference is in
How We Work

We don't just fix problems — we understand your business and build technology that supports your growth.

  • 01

    Dubai-Based, Hands-On Team

    Our engineers are on the ground in Dubai and across the UAE — no remote-only support, no offshore delays.

  • 02

    Enterprise Tools, SME Pricing

    We deploy the same infrastructure used by large enterprises, structured around the budgets of growing businesses.

  • 03

    Industry-Specific Experience

    Oil & gas, real estate, logistics, manufacturing — we know your sector's requirements and compliance needs.

  • 04

    Dedicated Account Management

    One point of contact who knows your environment inside and out. No ticket queues, no call centres.

Our Commitments

Response Within 1 Hour

Critical issues acknowledged immediately, on-site within agreed SLA windows.

Transparent Reporting

Client portal access to all tickets, assets, invoices, and service history — real-time, always.

No Lock-In Contracts

Annual maintenance agreements with clear scope. We earn your business every renewal.

Security-First Approach

Every solution we deploy follows security best practices — from firewall rules to endpoint policies.

Sector Experience That Matters

Our team has delivered projects across the UAE's most demanding industries.

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Oil, Gas & Upstream

SCADA/OT networks, DNP3 RTU connectivity and M2M cellular for remote upstream environments. Field-proven across ADNOC-tier sites in the UAE and GCC.

SPETCO • ADNOC Upstream

Utilities & Smart Infrastructure

Resilient connectivity for utility operators — IoT backhaul, LoRaWAN, SD-WAN and private wireless deployments for smart city and metering use cases.

Infrax • Digital DEWA
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Marine, Offshore & Specialist Manufacturing

IT and network infrastructure for high-integrity manufacturers serving marine, offshore, nuclear and renewables — multi-site domain, QNAP NAS, and NTFS/ACL environments.

Wozair Group

Consumer Electronics & Circular Economy

IT infrastructure for reverse-logistics and AI/robotics facilities processing up to 7,000 devices per day — ERP integration, secure trade workflows, high-throughput networks.

Ardroid • Basatne International • DSO
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Industrial Distribution & Trading

Warehouse and free-zone IT for cable, wire and industrial product distributors across JAFZA and DWC — VPN, ERP connectivity, barcode/logistics and structured cabling.

Helukabel ME • Cleveland Cable FZCO
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Luxury Hospitality & Transportation

Booking and dispatch IT for premium chauffeur and limousine operators — reservation systems, driver communication, CRM, and always-on office connectivity.

Connexion Limousine • Business Bay

Ready to Simplify Your IT?

Let's discuss your requirements — no obligation, no hard sell.

Talk to Our Team