Managed IT · Networks · OT/SCADA — Dubai, UAE

Trust first. Service second. No lock-in.

We design, run, and hand over the IT and network infrastructure UAE businesses depend on — documented so you can see exactly how it works, and transferable so you can take it with you if you ever leave.

Cabling → Cloud On-site across the Emirates One annual contract
What we do

The whole stack, run by one team

From the cable in the wall to the cloud your business runs on — designed, documented, and supported end to end.

01

Networks & cabling

Structured cabling, switching and topology that's planned, labelled and documented — not improvised.

02

Business WiFi

Reliable coverage with Aruba, UniFi and enterprise access points — surveyed for your site, not guessed.

03

Voice & telephony

Grandstream phone systems, SIP trunks and softphones that follow your team wherever they work.

04

Network security

Firewalls, device hardening and Zero-Trust access. Security is part of the scope — never fear-sold as an add-on.

05

Backup & recovery

Automated backup and disaster recovery, so a bad day stays a small one instead of a lost week.

06

Microsoft 365

Setup, migration and securing the email, files and identity your business leans on every day.

07

On-site & remote support

A small team that actually shows up — reachable on the phone and present on the floor when it counts.

08

Industrial & site connectivity

SCADA links, M2M connectivity and resilient site networks for demanding industrial environments.

Why Ontrac

Infrastructure you can read

Most IT shops make themselves hard to leave. We do the opposite — and win the next year on merit.

/ 01

No lock-in, ever

Every design we deliver is documented and transferable. If you move on, you leave with everything — diagrams, configs, credentials. We earn your renewal; we don't trap it.

/ 02

Straight answers

We tell you what you need and what you don't. No padded scopes, no security theatre — just the honest call, even when it's smaller than you expected.

/ 03

One clear contract

Managed support is a single annual agreement scoped to your environment — a clear lump sum, not a per-user meter that punishes you for growing.

/ 04

People who know you

You get a small team that knows your setup by name and history — not a ticket dropped into a queue in another timezone.

Managed plans

Four tiers. Pick where you start.

Each tier builds on the one before it. Start where you are today and move up as your needs grow.

TIER 1

Foundation

The essentials, handled.

  • Managed backup & recovery
  • Monitoring & alerting
  • Support desk & asset tracking
TIER 2

Essentials

Foundation, plus identity.

  • Everything in Foundation
  • Device & identity hardening
  • Patch & end-of-life management
Most chosen
TIER 3

Pro

Essentials, plus Zero-Trust.

  • Everything in Essentials
  • Zero-Trust network access
  • Proactive security reviews
TIER 4

Full

The complete operation.

  • Everything in Pro
  • Staff onboarding & offboarding
  • Live operations console

Every plan is scoped to your environment and billed as one clear annual managed contract — never a per-user surprise. Tell us your setup and we'll map you to the right tier.

Full transparency

Ontrac Connect — your client portal

Track tickets, view your asset and site inventory, download invoices and see your IT health in one place. No black boxes — the same record we work from is the one you see.

Live ticket tracking

See technician assignments, ETAs and resolution notes in real time.

Asset & site inventory

Every device, warranty and licence, mapped to the site it lives on.

IT health & compliance view

Patch status, backups and security posture — the picture, not the jargon.

Request a portal walkthrough →
Field knowledge

What we go deep on

The work behind the work. These are the areas we live in day to day — ask us for the checklist or a straight walkthrough on any of them.

Microsoft 365

Migrations without the lost email

Mailboxes, files and identity moved on a planned cutover, run after hours, with every mailbox accounted for and logins working the next morning.

Ask for the migration checklist →
OT & SCADA

Industrial links that stay up

Resilient connectivity for control systems over cellular and fixed lines, with the segmentation that keeps control traffic safely away from the office network.

Ask about site connectivity →
Security

The right firewall, not the biggest

Edge firewalls, device hardening and Zero-Trust access specified to your environment — chosen for what your site needs, not the largest box on the price list.

Ask for a security review →
Voice

Phones that follow the team

Grandstream UCM systems, SIP trunks and softphones so a call reaches your people at the desk, on site, or on a mobile — one number, wherever they are.

Ask about voice systems →
Continuity

A recovery you've actually tested

Automated backups are only half the job. We test the restore, so when something fails you get a small day back — not a hopeful guess about whether the tape works.

Ask for the DR runbook →
Documentation

The paperwork most shops skip

Labelled topology, an asset register and configs you own outright. It's the unglamorous part — and the exact reason you'll always be free to leave.

Ask what we hand over →
Who we keep running

Built for demanding UAE industries

We work across sectors where downtime is expensive and the environment is unforgiving.

Manufacturing
Utilities & infrastructure
Oil & gas supply
Logistics & distribution
Industrial supply & cabling
Professional services
In our clients' words

Feedback, straight from the source

Every quote we publish is real, submitted by a client, and shown only with their permission. No stock praise, no invented logos.

Read client feedback →
Get in touch

Let's talk about your setup

Tell us what you're running and what's getting in the way. We'll come back with a straight answer — no pressure, no script.

PO Box 27558, Dubai, United Arab Emirates