An Annual Maintenance Contract that puts your helpdesk, on-site support and day-to-day monitoring under one roof, one contract, and one small team that knows your setup by name — not a ticket dropped into a queue in another timezone.
An AMC with us is not a support email address and a prayer. It's three specific commitments, each staffed and measured.
A real phone number and inbox reaching people who already know your environment, not a first-line script reader.
Technicians who attend your site when a fix needs hands on the rack, the desk or the cabling — not a courier with a replacement box.
Devices, backups and patch status watched continuously, so a failing disk or a stalled backup is a ticket we raise — not a surprise you discover.
This is the order it actually happens in — each step depends on the one before it.
We walk your site — or your floors, if it's an office — and take stock of what's actually there: devices, cabling, connectivity, and the things nobody's documented in years.
We map what we found to one of four managed plans, scoped to your environment. You see exactly what's covered before anything is signed.
Monitoring agents go on, the asset register is built, and your Ontrac Connect portal login is issued — so the first ticket you raise already has full context behind it.
Helpdesk, on-site visits and monitoring run under the one contract from day one, reviewed with you at renewal — not silently auto-billed.
Any UAE business with a handful of staff and a network that has to just work.
One clear annual sum scoped to your environment at signing, reviewed at renewal — never a per-seat charge that punishes you for hiring.
You take everything with you — network diagrams, configs, credentials and the asset register. Nothing is held back to make leaving harder. It's the same principle across every service we run.
Yes — on-site coverage runs across the Emirates. Tell us where you're based and we'll confirm response times for that location.
Yes. The four managed tiers are designed to be started small and stepped up as your needs grow, without re-signing from scratch.
Share your site and team size and we'll come back with which tier fits — no pressure, no script.