If you have a support agreement with Ontrac, your systems are looked after as part of it. You do not have to ask.
Your service requests are reviewed on every working day. Device, firewall, backup and camera health checks are added site by site as each one is switched on.
We review who can log in to your systems and to your portal at regular intervals, and remove what is no longer needed.
Every customer has a private portal page. It shows your open requests and, as we record them, your devices and the checks on them. You see your own company only, and each person sees only what they need.
We open a request, give you a dated next step, and close it in writing when it is done.
Checks and support follow the scope of your agreement. If you are unsure what it covers, write to us and we will confirm it in writing.
Ontrac Business Solutions FZE